Terms & Conditions

Customer Acknowledgement
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product  from Engraving101.
This contract of sale is between the entity named on the invoice (the “Customer”) and Engraving101 (the”Seller”).
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Engraving101 has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
Return or Exchange of Goods
Engraving101 will gladly refund or credit goods returned within a reasonable time (generally 14 days) provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by Engraving101, a restocking fee of up to 25% may apply.
Right of refusal for the return or exchange of products is at the discretion of Engraving101, except where the Laws of California makes allowance. A restocking fee of up to 25% may apply to returned goods.
Warranty Information
All products sold by Engraving101 are covered by the manufacturers’ warranty that accompanies the product. Engraving101 makes no additional or independent warranty. Engraving101 does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the Customer whatever end-user warranty the manufacturers provide with their respective products.
Delivery of Goods
We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and Engraving101 shall not be liable for delays.
If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Engraving101, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Engraving101 as a result thereof and Engraving101, at its discretion may charge a restocking fee of up to 25% of the purchase price.
The goods shall be at the Customers risk at the point of shipping. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to Engraving101 of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.
Title of Goods
The goods shall remain the sole and absolute property of Engraving101 as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price. The Customer shall be liable to Engraving101 in respect of any loss or damage to the goods during such bailment.
The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Engraving101 in delivering any part of the goods) on or before the payment date.
In addition to any other rights or remedies of Engraving101 in the event of the Customer’s default hereunder, Engraving101 shall be entitled: To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonour fees, interest at the current bank overdraft rate plus two per cent per annum from the due date for payment until payment in full; To immediately and without notice retake possession of the goods (and for such purpose the Customer irrevocably licences Engraving101, its employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to the Customer and thereafter recover from the Customer any amount by which the resale price is less than the price agreed to be paid by the Customer, together with all costs and expenses suffered or incurred by Engraving101 as a result of the Customer’s default; At the sole discretion of Engraving101 charge a restocking fee of up to 25% of the purchase price.
Errors and Omissions
At Engraving101, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Engraving101 makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, Engraving101 shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Engraving101 shall immediately issue a refund.